Examination of Witnesses (Questions 5180
5180. BARONESS FOOKES: It is not self-evident
to your average person.
5181. MR MOULD: I appreciate that.
5182. BARONESS FOOKES: I think it needs
to be user-friendlyas one might refer to instructions for
machines that one does not understand.
5183. MR MOULD: I entirely accept that.
These Information Papers have been the subject of continuing review.
Perhaps if we are to review them again the one thing we might
do is to have a little note in the paragraph to a footnote saying,
"Where we say `Secretary of State' in practice that means
the Department of Transport." Under the community relations
arrangements there will be information documents available which
will list telephone numbers, points of contact and so on. We have
a pretty good template from the Community Relations Strategy which
operated throughout the construction of the Channel Tunnel Rail
Link. Unless I am told otherwise, the general feeling, not only
from the nominated undertakers but also from the general public
is that that Community Relations Strategy worked pretty well.
It provides a very good learning curve which can then be deployed,
based on that experience, in order to inform practical and user-friendly
community relations arrangements when we start to set up in earnest
for the construction of Crossrail.
5184. BARONESS FOOKES: Although this
Select Committee will no doubt long since have disappeared, I,
for one, as an individual Member of the House of Lords, would
be interested to have that information sent to me.
5185. MR MOULD: Could I just clarify
5186. BARONESS FOOKES: These are the
guidance notes which I gather are going to be sent to people who
5187. MR MOULD: Yes. Do you mean that
you would like them sent to you or if you were in the position
5188. BARONESS FOOKES: I mean to me,
so that I can see if they are user-friendly or not.
5189. MR MOULD: I shall find out how
far advanced we are in the preparation of these documents.
5190. BARONESS FOOKES: I am not suggesting
now but when they are ready.
5191. MR MOULD: I understand. We are
a little way off when you might expect to receive them, in the
sense that we are at the framework stage. However, I will make
a note that when we start to publish this material, one of the
people who would like to see it is yourself, Lady Fookes, and
we will make sure that you do so.
5192. BARONESS FOOKES: I would. I spent
many years as an MP representing part of an area, at least, that
was not dissimilar to this. I know how difficult, for want of
a better word, ordinary people can find it when they are confronted
with a lot of official information.
5193. MR MOULD: Yes. Sometimes one feels,
and I have experienced it recently, having received publicity
information from London Underground in relation to some works
that are going to be taking place locally to me at Ravenscourt
Park underground station, is that I think I have received five
copies now of exactly the same letter, so I feel that perhaps
it has gone the other way in that respect, but I very much take
your Ladyship's point that the important thing is not least to
provide enough information, and that is obviously what we will
be seeking to do.
5194. BARONESS FOOKES: But it is the
format in a way that people can actually understand.
5195. MR MOULD: Of course.
5196. BARONESS FOOKES: We do not want
the equivalent of instructions for some computer or other thing
translated from the Japanese, if you follow me.
5197. MR MOULD: Yes, and there are two
points in relation to that. One is that the format should be such
as to be capable of being understood by all sections of the community,
which we very much have in mind, and the other is that I sympathise,
if I may say so, very strongly with your Ladyship's point that
not everybody has ready access to the internet, and so it should
be accessible to people who do not necessarily fall into that
burgeoning sub-class of society. I think you can rest assured,
if I may say so, that those points are very much within the minds
of those who are, as we speak, taking forward the community relations
strategy and they will no doubt take careful account of what has
been said this afternoon just to add to the vigour with which
they approach these matters and user-friendly information is something
that I know is very much at the forefront of their thinking.
5198. CHAIRMAN: Thank you, Mr Mould.
Now, Ms Jordan, did you have a copy of
5199. MS JORDAN: User-friendly information
at the moment would be very useful because I am confused and maybe
I can get clarity here. I am confused as to whether this applies
to all buildings or whether it is just listed buildings.